Easy to Use - Compelling Digital Experience - Military Grade Security
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About CanDigital

What is CanDigital?

CanDigital, secured by REL-ID, is a next generation secure digital banking app for all your online banking needs. It provides the convenience, security and uniform experience across all devices including desktops, laptops, smart phones and tablets through the apps medium to deliver services.
  • Available on all devices - desktops & laptops, (Coming soon on tablets & smart phones)
  • Supported on all operating systems - Windows & MacOS, (Coming soon on iOS & Android)
  • Compelling & consistent digital experience on all your devices
  • Quick banking apps like check account balance, fund transfer, pay bills are just a click away
  • Military grade security through a secure private network (REL-ID Network) protecting you against loss of funds

Why do I need CanDigital?

Through CanDigital, access all your frequently used banking services through a single click. For services like, check account balance, fund transfer you do not need to log into the internet banking website. Also, with the increasing usage of various devices for banking needs there is an equivalent increase in malicious threats that put your confidential information, identities at the risk of being stolen. In order to further strengthen the security measures to curb cyber crime incidents and to enhance your banking experience Canara Bank has launched CanDigital.

Is it mandatory to use CanDigital to access Canara Bank Internet Banking? Why?

Canara Bank has made use of CanDigital mandatory to all Corporate (Current Account) customers who perform net-banking activities such as online transactions, tax payment, online shopping etc.

This is to ensure watertight security of all your confidential data and to protect you from any financial fraud.

However it is optional for Retail (Savings Account) customers.

Activate your CanDigital

I am unable to access my internet banking account through the Canara Bank internet banking website. It displays the message "You have been enrolled for using CanDigital by Canara Bank, please use CanDigital for internet banking". What should I do now?

This means that you have been enrolled to use CanDigital by Canara Bank. You will have 30 days period to download CanDigital, post which you will not be able to proceed with internet banking without CanDigital. You must have received CanDigital activation credentials on your registered mobile number to activate CanDigital. Follow the below simple steps to download and activate CanDigital to continue with internet banking.
  • Log in to internet banking through https://www.canarabank.in/English/Scripts/Home.aspx
  • Click on download button
  • Run the downloaded .exe file
  • After running the file, you will have a CanDigital icon on your desktop. Double click on this icon to launch CanDigital
  • Log-in to CanDigital by entering your internet banking User ID
  • Enter activation code matching with verification key that you have received on your registered mobile number
  • Set secret question, provide secret answer for question. (Keep secret answer which is easy to remember)
  • Set 4 digit PIN which will be needed every time you log into CanDigital

How can I download & activate CanDigital?

  • You can download CanDigital only if you have been enrolled to use CanDigital by Canara Bank. If you have been enrolled, you would have received the activation credentials on your registered mobile number.
  • If you have been enrolled and you have received the activation credentials, then follow the below simple steps to download and activate CanDigital.
    • Log in to internet banking through https://www.canarabank.in/English/Scripts/Home.aspx
    • Click on download button
    • Run the downloaded .exe file
    • After running the file, you will have a CanDigital icon on your desktop. Double click on this icon to launch CanDigital
    • Log-in to CanDigital by entering your internet banking User ID.
    • Enter activation code matching with verification key that you have received on your registered mobile number
    • Set secret question, provide secret answer for question. (Keep secret answer which is easy to remember)
    • Set 4 digit PIN which will be needed every time you log into CanDigital

While downloading CanDigital from Canara Bank internet banking site, I am getting the error message: This file couldn't be downloaded. What do I do?

Please try downloading the file later. If this doesn't help and the error persists, it could be because "Do not save encrypted pages to disk option in Internet Explorer is selected". Follow instructions in this link to resolve the issue: http://support.microsoft.com/kb/2549423

Why have I received an email with verification key and activation code of CanDigital from Canara Bank?

This means that you have been enrolled for using CanDigital for internet banking. Follow the below simple steps to download and activate CanDigital to continue with internet banking.
  • Log in to internet banking through https://www.canarabank.in/English/Scripts/Home.aspx
  • Click on download button
  • Run the downloaded .exe file
  • After running the file, you will have a CanDigital icon on your desktop. Double click on this icon to launch CanDigital
  • Log-in to CanDigital by entering your internet banking User ID
  • Enter activation code matching with verification key that you have received on your registered mobile number
  • Set secret question, provide secret answer for question. (Keep secret answer which is easy to remember)
  • Set 4 digit PIN which will be needed every time you log into CanDigital
Note:-You may also receive the Activation Credentials if your CanDigital user has been RESET

I am connecting to Internet through a proxy, how should I set the proxy settings in CanDigital?

  • Open internet explorer
  • Click on tools
  • Select Internet Options
  • Select tab Connections
  • Click on button LAN settings
  • You should be able to see the Proxy Server details such as IP address and port
  • For your Proxy UserID and Password contact your Networks team if you are not aware of the same
  • Please note down the Proxy Settings.
  • Try to access CanDigital directly without specifying proxy settings - you will be prompted to provide proxy settings by CanDigital.
  • Please enter the proxy settings in this CanDigital interface to run CanDigital with Internet connection from behind proxy server.

I have deleted/lost the activation credentials SMS from my phone. How do I regenerate the activation credentials?

If you have lost the activation credentials, Please write to cansecuresupport@canarabank.com or put a request for regeneration of your CanDigital token with your home branch. This will enable you to receive a new set of verification key and activation code. You can also call us at 080-25580625

I did not receive any CanDigital Activation Credentials, but when I try to login, the message is displayed You are enrolled for CanDigital and activate CanDigital using the Activation Credentials sent to me. What do I do?

Write to cansecuresupport@canarabank.com or put a request for regeneration of your CanDigital token with your home branch. This will enable you to receive a new set of verification key and activation code. You can also call us at 080-25580625

What is the CanDigital PIN? Why do I need CanDigital PIN?

CanDigital PIN is your unique 4 digit Personal Identification Number that you will need to set and remember, in order to log into CanDigital for internet banking. You will set the CanDigital PIN while activating it for the first time (or after subsequent reset).

Why do I need to create CanDigital OTP?

  • When you know that you may need to use CanDigital on a different computer and receiving OTP on your registered mobile device is not an option, you need to create CanDigital OTP.
  • If you are traveling to a no mobile network location where you may not receive SMS on your registered mobile number, you should generate CanDigital OTP in advance and carry it with you safely.

What is the security question? Is it necessary to remember the secret question and answer that I set for my CanDigital?

It's an additional authentication step required when you try to use CanDigital from any other personal computer than your registered computer on which you have already activated CanDigital. Your secret question and answer should not be shared with anyone.

Can I access my Internet banking account from other browsers, after I have activated my CanDigital?

  • Visit https://www.canarabank.in/English/Scripts/Home.aspx and login to your retail/corporate internet banking account through recommended browser.
  • You will be prompted to activate CanDigital with options to DOWNLOAD NOW and DOWNLOAD LATER
  • Click DOWNLOAD NOW and you will be taken to the download page of CanDigital
  • Download and Install the CanDigital on your Personal Computer that you generally use
  • Locate the Icon of CanDigital on Desktop and double click on the same
  • You will be asked to enter the OTP
  • If you have generated CanDigital OTP from your active and registered personal computer, then enter the CanDigital OTP
  • If not, you will receive OTP ID and OTP on your registered mobile device
  • Verify if the OTP ID on CanDigital is same as the one received by you as SMS
  • If the OTP ID matches, enter the OTP in the field provided as received through SMS
  • System will prompt you to enter CanDigital PIN
  • Upon entering valid CanDigital PIN you will be taken to the Internet Banking login page of Canara Bank with your User ID pre-populated.
  • Enter your Internet Banking Password and continue using your net-banking

To log in to Canara Bank internet banking through CanDigital, I am unable to see virtual keyboard

  • Ensure Javascript is enabled in Internet Explorer (IE). To do this follow these steps
    • Go to IE >> Tools >> Internet Options >> Security >> Custom Level
    • Scroll down to the "Scripting" >> Active scripting option
    • Click on "Enable"
  • Please ensure virtual keyboard is working in regular Internet Explorer on the machine
Using a different device where CanDigital is not Activated?

What do I do when I need to access my internet banking account from a computer where CanDigital is not installed or activated?

  • Visit https://www.canarabank.in/English/Scripts/Home.aspx and login to your retail/corporate internet banking account through recommended browser.
  • You will be prompted to activate CanDigital with options to DOWNLOAD NOW and DOWNLOAD LATER
  • Click DOWNLOAD NOW and you will be taken to the download page of CanDigital
  • Download and Install the CanDigital on your Personal Computer that you generally use
  • Locate the Icon of CanDigital on Desktop and double click on the same
  • You will be asked to enter the OTP
  • If you have generated CanDigital OTP from your active and registered personal computer, then enter the CanDigital OTP
  • If not, you will receive OTP ID and OTP on your registered mobile device
  • Verify if the OTP ID on CanDigital is same as the one received by you as SMS
  • If the OTP ID matches, enter the OTP in the field provided as received through SMS
  • System will prompt you to enter CanDigital PIN
  • Upon entering valid CanDigital PIN you will be taken to the Internet Banking login page of Canara Bank with your User ID pre-populated.
  • Enter your Internet Banking Password and continue using your net-banking

While accessing CanDigital from a new device, I am facing an error "Your access from new computers has been blocked for security reasons."

This error indicates that the user has attempted to login from a new computer and has provided the wrong security answer and/or OTP. To resolve the issue, the user must login from a previously activated machine and generate a new OTP. The new OTP can then be used to activate a new machine. If the user does not have access to the old (previously activated) machine, they must call the HelpDesk to have their userid "reset".
Having Trouble Using CanDigital?

I have deleted/lost the activation credentials SMS from my phone. How do I regenerate the activation credentials?

If you have lost the activation credentials, Write to cansecuresupport@canarabank.com or put a request for regeneration of your CanDigital token with your home branch. This will enable you to receive a new set of verification key and activation code. You can also call us at 080-25580625

My CanDigital is blocked because I entered incorrect CanDigital PIN for 4 consecutive times, what do I do now?

  • CanDigital will display "Too many wrong PIN attempts. Your access to CanDigital has been temporarily suspended. You can now reset your CanDigital online"
  • Click on OK button
  • You will be sent an OTP on your registered mobile number
  • You will be prompted to enter your answer to security question along with the OTP
  • Verify the OTP ID of CanDigital with the OTP ID received on your mobile, enter answer and OTP
  • You will then receive activation credentials on your mobile
  • Use these credentials to activate CanDigital the way you did for the first time and continue with your net-banking
  • If your mobile number is not registered with Canara Bank, put a request for regenerating your CanDigital token (User ID) by visiting your home branch. If you are not able to do so, put a request for regeneration by writing to us on cansecuresupport@canarabank.com. You will receive activation credentials on your registered mailing address within 10 working days. Use these credentials to activate CanDigital the way you did for the first time and continue with your net-banking.

What if I have forgotten my CanDigital security question and answer?

  • If you have access to personal computer on which your CanDigital is active, please login to CanDigital and locate the button Change Secrets in the control panel.
  • If you do not have access to your CanDigital Active Personal Computer, put a request for regenerating your CanDigital Token (UserID) by visiting your nearest Canara bank Branch or by writing to us on cansecuresupport@canarabank.com from your registered email address. You will receive CanDigital activation credentials at your registered mailing address within 10 working days. Use these credentials to activate CanDigital the way you did for the first time and continue with your net-banking.

I am not able to connect to CanDigital; it says "Check your internet connection" even though I am connected to Internet?

Since the message to check your Internet connection and the one for Proxy settings error are clubbed together, we have to deal with it a little patiently.
  • Are you getting this message after double clicking the CanDigital.exe or after providing User ID?
  • If the message appears right after double clicking the CanDigital.exe, then please make sure that you are connected to Internet. You may be accessing Internet from behind proxy please make sure that you enter proxy settings in CanDigital.
  • If you are connected to Internet, then it may be some temporary issue with ISP or Canara Bank Network -You should try again in some time.
  • Another possibility is that you may be within Proxy environment. Please enter the Proxy Credentials (IP, PORT, UserID, and Password) and try again.
  • If the message appears after entering UserID, then this could be due to the Antivirus program installed on the user's personal computer.
    • You should add CanDigital.exe to the exclusion list of the Antivirus/Firewall program installed on your personal computer.
    • You should give CanDigital 'Total (Full) access' in the application rules of the Firewall settings of the Antivirus program installed on your personal computer.

I am getting the message, 'Unable to create Secure Desktop'. What does it mean?

It means that you are running too many or a few very heavy applications in the background. Please try by closing some applications. CanDigital requires some free memory to perform its own operations.

I am getting the message "Unable to connect to Canara Bank servers. Please check your Internet Connection and try again."

This error can occur due to one of the following reasons. Please see below for troubleshooting steps for each.
  • The machine is not connected to the Internet
  • The machine is behind a proxy
  • The machine has a Firewall or AntiVirus that is blocking the connection
    • You will have to whitelist internet traffic from CanDigital application to port 443 in the AnitVirus or Firewall. Since CanDigital data is encrypted, the AV/Firewall cannot understand it and may block the connection. Please refer to your AV/Firewall documentation or customer service on how to allow traffic for "unknown protocol" to port 443.
  • The machine is on a LAN which has a firewall which blocks the connection
    • If you do not have a AV/Firewall or have already whitelisted it, please ask your network administrator whether the office uses a firewall which blocks the traffic. They may have to whitelist CanDigital traffic to Canara bank G/W server, port 443 for unknown protocol

To log in to Canara Bank's internet banking through CanDigital, I am unable to see virtual keyboard

  • Ensure Javascript is enabled in Internet Explorer (IE). To do this follow these steps
    • Go to IE >> Tools >> Internet Options >> Security >> Custom Level
    • Scroll down to the "Scripting" >> Active scripting option
    • Click on "Enable"
  • Please ensure virtual keyboard is working in regular Internet Explorer on the machine
Exceptions

Why have I received an OTP on my mobile even though I have not requested for one. What should I do?

OTPs are sent to customers registered mobile phones in case they are attempting to use a new device to login to CanDigital. If the user believes they have not requested for an OTP but have yet received one, it may be due to one of the following reasons:
  • Some other user has incorrectly registered your mobile number as theirs. This could happen due to incorrect data entry while registering for the service.
  • Someone is attempting to use your user id to login to CanDigital from their computer. This could either be an unintended error in typing the user id [example jshah user may mis-type user id as kshah] or it may be a fraudster attempting to login to your account. CanDigital is designed to protect against such attacks, by requiring the fraudster to provide the OTP sent on your registered mobile, to gain access to the accounts. Hence it is important that you do NOT share the OTP sent to you with anyone on the phone, over email or any website.
In both the scenarios, please contact Canara Bank by write to cansecuresupport@canarabank.com. You may also call us at 080-25580625.
Contact Customer Care

I have some queries/ suggestions related to CanDigital. Who should I contact?

We will be happy to assist you. Please write to cansecuresupport@canarabank.com. You may also call us at 080-25580625