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Tele Banking
 
 
 
 
 
TeleBanking Services
 

Canara Bank offers one more value added service, i.,e Tele Banking services to its customers for handling banking related services right from their home. By dialing the number allotted by the bank, customers can transact most of the banking transactions. Presently Telebanking facility is available throughout the day. This facility is available only for the account holders in our Core Banking branches. The customers can dial toll free no. 1800 425 0018 within India to get the following services from the Bank.

 

Balance inquiry in respect of all the accounts of the customer.
Details of last 5 transactions of the account.
Cheque Status Inquiry. Request for Account statement through Fax, email or post.
Stop Payment Instructions
Loan details of the customer.
Bank product information.
Funds Transfer Facility.(Will be available in next phase)
Reporting of ATM/Debit/Credit card lost.(Will be available in next phase)
Facility to change password.
Demat Account details.
Facility to talk to Phone banker/Relationship Manager/Call Centre

NEW TERMS IN TELEBANKING:

Customer Identification Number (CIN) – Unique 6 digit number allotted by Flexcube.
Telephone Personal Identification Number (TPIN) – Password for query purpose.
Financial Telephone Personal Identification Number (FTPIN) – Password for transaction purpose. (Will be available in next phase)

ELIGIBILITY CRITERIA FOR TELEBANKING FACILITY:

  1. Individuals
  2. Joint Account holders with either or survivor operation condition.
  3. Proprietorship concern
  4. PA/LA holder of NRIs.

For Telebanking facility, customers have to enter into an agreement with the bank by signing a declaration.

The following account holders are not eligible for the tele banking services as per the Bank’s Policy:

  1. Illiterate persons
  2. Blind persons
  3. Minors
  4. Joint accounts with operation condition jointly.
  5. Encumbered Accounts
  6. Blocked Accounts
  7. In-operative Accounts.
  8. Hindu Undivided Family account. However, Kartha of HUF can avail this facility by providing an indemnity letter.

How do I get Tele Banking Services:

  1. Submit the application forms in duplicate at your branch for getting telebanking facility.
  2. On receipt of the duly forwarded application from the branch, TPINs, FTPINs are generated centrally and dispatched to you through courier.
  3. You have to invariably change their TPIN, FTPIN when they log in for the first time.

What should I do in case I forget my PIN/TPIN?

  1. Telebanking services allow a maximum of 3 re-tries.
  2. In case of wrong PIN entered after 3 times, it gets blocked.
  3. To re-activate, you have to contact Call-centre or Relationship Manager or Nearest Branch.

What are the Service Charges:

As of now, Telebanking facilities are offered free of cost.

 
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