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FAQs
 

REGISTRATION

What is Net-Banking?
Net Banking is the Internet Banking Service provided by Canara Bank for the customers of its Core Banking (CBS) Branches. Net-Banking is offered to both Retail as well as Corporate customers. While Net-Banking Retail services the Retail Customers, Net-Banking Corporate is tailored to suit the needs of Corporate Customers. Net-Banking is the most comfortable channel for you to experience round the clock banking from any part of the world.

Am I eligible for Net Banking?
If you are maintaining your accounts with any of our CBS Branches, you are eligible to enroll for Net Banking Facility. You will have to apply for Net Banking by submitting the application at the branch.

Where do I get the Application Form for Net-Banking?
You can obtain an application form for Net-Banking from any of the CBS branches. Alternately you may also download the application from our Net Banking Home Page www.canarabank.in

Will I be charged for the facility?
As of now, Net Banking facility is being extended FREE OF COST.

What are the requirements for me to access the facility?
You require the following to access the facility:

  • A Personal Computer (at least Pentium with Windows 95)
  • An Internet Connection
  • A Browser (Microsoft IE 6.0 or Netscape Navigator 8.0 or later)
  • User id provided by the Bank
  • Login and Transaction Passwords

As a security measure, we advise you not to access Net-Banking from browsing centers even though our Bank provides the basic security features.

Which is the site to access Net-Banking?
You can access Net-Banking through the Bank’s URL www.canarabank.in

Can I view a demo of the Facility?
Yes. A demo is provided on the Home Page (www.canarabank.in) which gives you complete insight of the services offered by the Bank.

Can I access all my accounts across different branches under one login?
Yes. You can access all your accounts maintained in CBS Branches under one login provided all the accounts are linked to the same customer number. All your accounts will be seen on a single page.

Can I access my accounts when I am out of station?
Yes. You can access your accounts from anywhere and at any time. All you need is a PC with Internet Connection and requirements as specified in Point No. 4 above.

Is the facility available for NRI's?
Yes. The facility is available to all NRI's and is very helpful to access accounts sitting in the luxury of office or home from any part of the world.

What are the facilities available to me on Net-Banking?

  • Summary of Operative Accounts/Term Deposit/Loan Accounts.
  • View/Query transactions in all your Operative/Loan Accounts.
  • Account Details of all your Operative/Term Deposits/Loan Accounts.
  • Funds transfer facility between your own accounts of the same branch/maintained across CBS branches and Third Party Transfers
  • Opening and Viewing of Term Deposits, Term Deposit Payout Instructions and TDS Inquiry
  • Initiation/Modification/Deletion and Viewing of Standing Instructions
  • Repayment of Loan
  • Bulletins from Bank’s Relationship Manager
  • Cheque Book Request
  • Cheque / Cheque Book Status Inquiry
  • Request Account Statement.
  • Forex Rate / Interest Rate Inquiry
  • Term Deposit / Loan Calculator
  • Change Password
  • Update Profile
  • Contact Relationship Manager
  • MAIL (View inbox / Draft / Compose mail to Relationship Manager / Sent Items)
  • Stop Payment Instructions
  • DD/Pay Order Requests

 

LOGIN

How to Login?
You will have to visit our Net Banking Web site www.canarabank.in to login. You will require the User id, Login Password and Transaction Password sent by us to login to Net Banking Web Site.

What is my User id and Passwords?
User id is the Personal Identification Alphanumeric Code that you will receive on enrolling for Net Banking. This Code will be used by the Bank to uniquely identify you as an Net Banking Customer. You will receive a set of passwords namely Login Password and Transaction Password as well as User id in separate mails for security reasons. On your first login you will be forced to change your passwords to passwords of your choice.

How to obtain User id and Passwords?
You will be issued User id and Password only against your specific request after you sign the application to avail the service. You will have to submit the duly filled in application to your branch where you are maintaining your accounts. The Branch will process the application and recommend for Net-Banking and will send the application to the Central Processing Center. You will then receive the User id and Passwords in separate mails.

Can I change my Password? How do I change my Passwords?

  • Yes. You can change your passwords any time after you login.
  • You will be prompted to change your passwords on two occasions
  • Immediately after you login with the newly generated passwords
  • On expiry of 90 days from the date of change of your current passwords

You also have the option to change your passwords any time you like through the Change Password option provided as one of the menu option. On invoking the option the system will take you to the “Change Password” screen. You will have to choose the type of password you wish to change (Login Password or Transaction Password) from the drop down button. You will be prompted to key in your old password, new password and confirmation of the new password. Click on “Change” to change your password. To assist you in changing your passwords, rules for password change is given at the bottom of the change password screen.

I have forgotten my password. What should I do?
You will have to submit a new application or a letter duly requesting for regeneration at your branch by informing your User id. We will regenerate the passwords and send the same to you through Courier/Regd Post to the mailing address in Net Banking records

Whom should I contact in case of help?
You may contact our Help Desk on the toll free No. 1800-425-0018 anywhere within the country.

 

SECURITY

What security Canara Bank provides in Net-Banking?

  • Encryption: Your Data and Messages travel in a 128Bit SSL mode encryption technique provided by IDRBT (Institution for Development and Research in Banking Technology), which is a subsidiary of The Reserve Bank of India
  • Change Password Option: You are provided with an option to change your passwords any number of times through the application. You can change the passwords whenever you feel that your passwords have been compromised.
  • Data Confidentiality: Your Data and other Information is kept highly confidential. This will not be disclosed to anybody unless legally warranted.
  • Password Confidentiality: Your Passwords are known only to you. The Passwords are randomly generated by the system and will not be known to any person in the Bank.
  • Number of Attempts to Login: Since your security is of foremost importance to us, we only allow three attempts for you to login. This will minimize brute force attacks. After the three attempts your User id will be automatically gets locked. You will have to request your branch to unlock the same, by way of a letter.
  • Validity of Passwords: Your passwords are valid for 90 days. System will prompt you to change your passwords from 10 days before expiry of 90 days from the date of previous change.
  • Expiry of Passwords: Your passwords will expire after 90 days of generation if you have not logged in. You will have to request for fresh set of passwords thereafter.

What can I do to protect myself?

  • Update your Operating System and Browsers with the latest patches
  • Use a Personal Firewall on your PC
  • Use the latest updated Anti Virus Software
  • Never click on hyperlinks embedded in suspicious email messages.
  • Do not open suspicious email attachments even if it has emanated from a person you know.
  • Do not disclose your personal information to any Email purported to have emanated from the Bank. We do not seek any personal information over Email.
  • Do not leave your login screen unattended
  • Close all the windows displaying your account information before you proceed with something else.

Do not give scope for unauthorized access. By maintaining secrecy of your User id and passwords you can prevent unauthorized access.

The best way of maintaining secrecy is to commit your User id and passwords to memory and change your passwords frequently Beware of Phishing attacks. The act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft.

The e-mail directs the user to visit a Web site where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The Web site, however, is bogus and set up only to steal the user’s information.

 
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